Customer Service Specialist - Tyler Technologies - Ames, IA |

Customer Service Specialist

Tyler Technologies | Ames, IA

Tyler Technologies
The Employer has temporarily removed this posting

Customer Service Specialist

Tyler Technologies is hiring a customer service specialist to join our corporate finance team in our Ames, IA office. This position reviews outstanding bills, contacts Tyler software customers and works with them on resolving delinquent accounts. The ideal candidate will have prior collections experience with strong customer service and phone skills.


Ames, Iowa


  • Interact professionally with Tyler software clients on all invoice collection issues, ranging from responding to incoming requests, general research on unpaid invoices and non-payment resolution
  • Serve as the primary billing contact for Tyler clients, and cultivate working and respectful relationships between Tyler and our client base
  • Research client accounts with regards to amounts invoiced, cash collected and outstanding balances; provide information to clients and Tyler staff as requested
  • Work with clients as well as internal finance, sales and operations groups to determine and carry out the best method to resolve delinquent accounts
  • Compile and present regular reports to management on the status of outstanding accounts and collections


  • Associate’s degree or equivalent work experience
  • Understanding of accounting principles or prior experience in a billing office is helpful
  • 2-4 years of collections experience preferred
  • Excellent customer service, organizational, interpersonal and communication skills
  • Ability to prioritize and complete multiple tasks in a fast-paced environment
  • Proven experience and proficiency with Microsoft Office products, especially Microsoft Excel

Job Code: 10-17-073
Posted On: 2017-09-27 01:48:26
Closing Date: Open Until Filled
Telecommute: No
Categories: Customer Service
Job Status: Full Time
Similar Jobs: Within 25 miles of 50010, Customer Service

Additional Contact Info

Phone: 207-518-4460